Onfleet incident

Route Optimization / Auto-dispatch experiencing increased failure rates.

Major Resolved View vendor source →

Onfleet experienced a major incident on February 6, 2023 affecting Route Optimization, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2023, 11:02 PM UTC
Resolved
Feb 07, 2023, 12:38 AM UTC
Duration
1h 35m
Detected by Pingoru
Feb 06, 2023, 11:02 PM UTC

Affected components

Route Optimization

Update timeline

  1. identified Feb 06, 2023, 11:02 PM UTC

    We have detected an elevated failure rate from our route optimization provider and are in contact with their support team. They are working on the issue but do not have an ETA.

  2. monitoring Feb 06, 2023, 11:05 PM UTC

    We no longer see elevated failure rates from the route optimization provider. We will continue to monitor the situation.

  3. resolved Feb 07, 2023, 12:38 AM UTC

    Optimization services are fully operational.