Onfleet incident

Geo-coding errors preventing task creation in certain regions

Major Resolved View vendor source →

Onfleet experienced a major incident on March 3, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2023, 05:24 PM UTC
Resolved
Mar 03, 2023, 01:30 AM UTC
Duration
—
Detected by Pingoru
Mar 03, 2023, 05:24 PM UTC

Update timeline

  1. resolved Mar 03, 2023, 05:24 PM UTC

    Errors in geo-coding temporarily prevented tasks from being created, especially in regions of the world with inaccurate or incomplete mapping data.

  2. postmortem Mar 04, 2023, 01:03 AM UTC

    Around 2023-03-03 06:00 UTC a strict address validation check was introduced to task creation which disrupted API workflows among a range of customers. After noticing a spike in user errors we rolled back this change.