Onfleet incident

Email Delivery Issues Affecting Exports and Other Transactions

Major Resolved View vendor source →

Onfleet experienced a major incident on March 6, 2023 affecting Dashboard and Email Gateway, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2023, 05:35 PM UTC
Resolved
Mar 06, 2023, 06:51 PM UTC
Duration
1h 15m
Detected by Pingoru
Mar 06, 2023, 05:35 PM UTC

Affected components

DashboardEmail Gateway

Update timeline

  1. investigating Mar 06, 2023, 05:35 PM UTC

    We are investigating issues with email delivery which appear to stem from our transactional email provider

  2. identified Mar 06, 2023, 06:01 PM UTC

    The transactional email provider has confirmed the issue and is investigating it on their end.

  3. monitoring Mar 06, 2023, 06:35 PM UTC

    Exports from the dashboard are starting to deliver normally. Continuing to monitor until the transactional email provider has declared all clear.

  4. resolved Mar 06, 2023, 06:51 PM UTC

    This incident has been resolved.