Onfleet incident

Telephony - US shared toll-free number degradation

Notice Resolved View vendor source →

Onfleet experienced a notice incident on November 7, 2023 affecting Incoming Voice Proxy and Incoming Text Proxy and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 05:08 PM UTC
Resolved
Nov 07, 2023, 07:11 PM UTC
Duration
2h 2m
Detected by Pingoru
Nov 07, 2023, 05:08 PM UTC

Affected components

Incoming Voice ProxyIncoming Text ProxyOutgoing Voice ProxyOutgoing Text Gateway and Proxy

Update timeline

  1. investigating Nov 07, 2023, 05:08 PM UTC

    We are investigating issues related to the shared high throughput US toll-free phone number used for notifications and call anonymization that is affecting some customers.

  2. monitoring Nov 07, 2023, 06:50 PM UTC

    We have worked with our telephony provider to resolve the issue and are now monitoring traffic from the shared high throughput toll-free phone number.

  3. resolved Nov 07, 2023, 07:11 PM UTC

    This incident has been resolved.