Onfleet incident

Issues with SMS deliverability for some customers

Minor Resolved View vendor source →

Onfleet experienced a minor incident on April 3, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 05:30 AM UTC
Resolved
Apr 03, 2024, 05:30 AM UTC
Duration
—
Detected by Pingoru
Apr 03, 2024, 05:30 AM UTC

Update timeline

  1. resolved Apr 03, 2024, 10:56 PM UTC

    Some customers experienced issues with SMS task notifications wherein those SMS messages were not delivered to end recipients. Upon investigation, we observed that the issues were caused by a recent change to our production telephony service. Upon discovery of the issue, we immediately rolled back our changes and verified that normal service and SMS deliverability had resumed.