Onfleet incident

Drivers locations not updating

Critical Resolved View vendor source →

Onfleet experienced a critical incident on May 10, 2024 affecting Locations streaming and Locations storage, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 04:15 AM UTC
Resolved
May 10, 2024, 04:42 AM UTC
Duration
27m
Detected by Pingoru
May 10, 2024, 04:15 AM UTC

Affected components

Locations streamingLocations storage

Update timeline

  1. identified May 10, 2024, 04:15 AM UTC

    We have gotten reports with Driver's Location not updating on the Map view. We are currently investigating our location service for the Driver locations and will keep updating as we find out more.

  2. monitoring May 10, 2024, 04:25 AM UTC

    Our team has successfully identified and reverted the changes that caused the disruption. Services are being restored to full functionality.

  3. resolved May 10, 2024, 04:42 AM UTC

    This incident has been resolved.