Onfleet incident

Chat service unavailable

Major Resolved View vendor source →

Onfleet experienced a major incident on April 17, 2025 affecting Chat, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 08:35 PM UTC
Resolved
Apr 18, 2025, 12:15 AM UTC
Duration
3h 39m
Detected by Pingoru
Apr 17, 2025, 08:35 PM UTC

Affected components

Chat

Update timeline

  1. investigating Apr 17, 2025, 08:35 PM UTC

    Chat is currently unavailable due to an issue with an upstream provider.

  2. identified Apr 17, 2025, 09:43 PM UTC

    The provider has confirmed the issue and identified a root cause. A fix should be available shortly.

  3. identified Apr 17, 2025, 09:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 18, 2025, 12:14 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Apr 18, 2025, 12:15 AM UTC

    This incident has been resolved.