One experienced a major incident on September 2, 2025 affecting Microsoft Exchange, lasting 20h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Microsoft Exchange
Update timeline
- investigating Sep 02, 2025, 12:54 PM UTC
It is currently not possible to create Exchange accounts in our control panel, for customers who do not already have an account. We are working on fixing this. We will provide updates here when we have news.
- resolved Sep 03, 2025, 09:37 AM UTC
Account creation for Exchange is now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.