One experienced a minor incident on February 13, 2026 affecting Mail services, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Mail services
Update timeline
- investigating Feb 13, 2026, 12:14 PM UTC
We are currently investigating an issue affecting our webmail service. A further update will be provided no later than 13:45 CET
- identified Feb 13, 2026, 12:38 PM UTC
The issue has been identifed, and a fix is being worked on as we speak.
- monitoring Feb 13, 2026, 01:26 PM UTC
A fix has been implemented, and we will monitor the situation for a while.
- resolved Feb 13, 2026, 01:35 PM UTC
Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.