OnceHub Outage History

Started Aug 27, 2025, 06:25 PM UTC· resolved Aug 27, 2025, 06:40 PM UTC

1. investigating Aug 27, 2025, 06:25 PM UTC

   ISSUE DETECTED: We are experiencing an issue preventing bookings from being scheduled through Booking Calendars. We are investigating this and we will provide updates as more information becomes available.

2. resolved Aug 27, 2025, 06:40 PM UTC

   ISSUE RESOLVED: The issue preventing bookings from being scheduled through Booking Calendars has been resolved. If you continue to experience any issues, please contact us at [email protected]

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Started Aug 27, 2025, 12:10 PM UTC· resolved Aug 27, 2025, 12:19 PM UTC

1. investigating Aug 27, 2025, 12:10 PM UTC

   ISSUE DETECTED: We are experiencing an issue preventing bookings from being scheduled through Routing forms. We are investigating this and we will provide updates as more information becomes available.

2. resolved Aug 27, 2025, 12:19 PM UTC

   ISSUE RESOLVED: The issue preventing bookings from being scheduled through Routing forms has been resolved. If you continue to experience any issues, please contact us at [email protected]

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Started Aug 27, 2025, 11:19 AM UTC· resolved Aug 27, 2025, 12:19 PM UTC

1. investigating Aug 27, 2025, 11:19 AM UTC

   We are experiencing an issue preventing bookings from being scheduled through Chatbots. We are investigating this and we will provide updates as more information becomes available.

2. resolved Aug 27, 2025, 12:19 PM UTC

   ISSUE RESOLVED: The issue preventing bookings from being scheduled through Chatbots has been resolved. If you continue to experience any issues, please contact us at [email protected]

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Started Aug 27, 2025, 11:10 AM UTC· resolved Aug 27, 2025, 12:19 PM UTC

1. investigating Aug 27, 2025, 11:10 AM UTC

   ISSUE DETECTED: We are aware of an issue that is preventing webhooks from triggering for some Users. We are investigating this and we will post further updates as they become available.

2. resolved Aug 27, 2025, 12:19 PM UTC

   ISSUE RESOLVED: The issue that was preventing webhooks from triggering for some Users has been resolved. If you continue to experience any delays, please reach out to us at [email protected]

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Started Aug 26, 2025, 12:22 PM UTC· resolved Aug 26, 2025, 12:22 PM UTC

1. resolved Aug 26, 2025, 12:22 PM UTC

   INCIDENT RESOLVED: After monitoring the issue that prevented clients from submitting responses in our Routing forms, we have not observed any further occurrences. If you continue to experience any issues, please contact us at [email protected]

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Started Aug 26, 2025, 12:22 AM UTC· resolved Aug 26, 2025, 05:23 PM UTC

1. investigating Aug 26, 2025, 12:22 AM UTC

   ISSUE DETECTED: We have identified an issue where any customer who tries to submit a booking without filling out a mandatory field will not be able to complete the booking after filling in that field and trying again. For any customer impacted by this issue, we recommend refreshing the scheduling page and restarting the booking process as a workaround. We are investigating this and will provide further updates as soon as they are available.

2. resolved Aug 26, 2025, 05:23 PM UTC

   ISSUE RESOLVED: The issue that prevented clients from submitting a booking without refreshing the page after leaving a mandatory field unfilled has been resolved. If you continue to experience any issues, please contact us at [email protected]

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Started Aug 25, 2025, 06:05 PM UTC· resolved Aug 26, 2025, 12:07 PM UTC

1. investigating Aug 25, 2025, 06:05 PM UTC

   ISSUE DETECTED: We have identified an issue where Users are unable to change the Timeframe Window settings on Booking calendars for the 'By sliding window' option from 'Calendar days' to 'Bookable days'. We are investigating into this and we will post further updates here as they are available.

2. resolved Aug 26, 2025, 12:07 PM UTC

   ISSUE RESOLVED: The issue preventing Users changing the Timeframe Window setting in Booking calendars from ‘Calendar days’ to ‘Bookable days’ has been resolved. If you continue to experience any issues, please contact us at [email protected]

3. postmortem Sep 01, 2025, 05:07 AM UTC

   INCIDENT REPORT: We will be performing an infrastructure-level change today, Monday, starting at 1:00 AM EST. During this time, you may experience brief disruptions of a few seconds when creating bookings through the Booking Calendars. These disruptions may last until 1:15 AM EST. We will post further updates as they become available.

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Started Aug 23, 2025, 04:35 AM UTC· resolved Aug 23, 2025, 04:35 AM UTC

1. resolved Aug 23, 2025, 04:35 AM UTC

   ISSUE RESOLVED: The scheduled database maintenance by KnowledgeOwl (our host server) has been completed. Our website: http://help.oncehub.com is now back online. If you still face any issues accessing help articles, please contact us at [email protected]

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Started Aug 23, 2025, 03:21 AM UTC· resolved Aug 23, 2025, 03:21 AM UTC

1. postmortem Aug 23, 2025, 03:21 AM UTC

   INCIDENT REPORT: Our host server (KnowledgeOwl) is performing scheduled database maintenance on Friday, August 22, 2025, starting at 11 PM EDT for approx 1 hour. During this time, our website: http://help.oncehub.com will be inaccessible. We’ll post an update once it’s complete.

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Started Aug 21, 2025, 11:18 AM UTC· resolved Aug 21, 2025, 11:18 AM UTC

1. resolved Aug 21, 2025, 11:18 AM UTC

   INCIDENT RESOLVED: On August 20, 2025, we experienced an issue affecting our Booking Calendars, Chatbots, and Forms between 4:05 AM AM and 4:25 AM UTC, lasting approximately 20 minutes. During this period, some users may have encountered errors when scheduling meetings.The issue has now been fully resolved, and all services are operating normally. Our development team will continue monitoring to ensure stability and prevent recurrence.

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Started Aug 20, 2025, 11:17 AM UTC· resolved Aug 20, 2025, 11:17 AM UTC

1. postmortem Aug 20, 2025, 11:17 AM UTC

   INCIDENT REPORT: On August 20, 2025, we experienced a brief incident affecting our Booking Calendars, Chatbots, and Routing forms from 4:05 AM UTC - 4:25 AM UTC, lasting approximately 20 minutes. During this time, users may have faced errors when scheduling meetings. Our development team is monitoring the situation to ensure stability and is investigating the root cause to prevent recurrence. We will provide updates if further action is required.

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Started Aug 20, 2025, 11:17 AM UTC· resolved Aug 20, 2025, 11:17 AM UTC

1. postmortem Aug 20, 2025, 11:17 AM UTC

   INCIDENT REPORT: On August 20, 2025, we experienced a brief incident affecting our Booking Calendars, Chatbots, and Routing forms from 4:05 AM UTC to 4:25 AM UTC, lasting approximately 20 minutes. During this time, users may have faced errors when scheduling meetings. Our development team is monitoring the situation to ensure stability and is investigating the root cause to prevent recurrence. We will provide updates if further action is required.

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Started Aug 11, 2025, 03:44 PM UTC· resolved Aug 11, 2025, 03:44 PM UTC

1. resolved Aug 11, 2025, 03:44 PM UTC

   ISSUE RESOLVED: The scheduled website maintenance that began today, Monday, at 1:30 AM EST has now been completed. All website functions, including sign-in and sign-up processes, are fully restored. If you continue to experience any issues, please contact us at [email protected] for further assistance.

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Started Aug 11, 2025, 12:13 PM UTC· resolved Aug 11, 2025, 12:13 PM UTC

1. postmortem Aug 11, 2025, 12:13 PM UTC

   INCIDENT REPORT: We will be performing scheduled website maintenance today, Monday, starting at 1:30 AM EST. During this time, you may experience intermittent issues accessing our website, including potential impact on our sign-in and sign-up process. These disruptions may last for up to one hour. We will post further updates as they become available.

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Started Aug 01, 2025, 11:25 AM UTC· resolved Aug 02, 2025, 11:24 AM UTC

1. investigating Aug 01, 2025, 11:25 AM UTC

   ISSUE DETECTED: We’ve identified an issue where, in some cases, answers are being transferred between consecutive questions of the same type in Routing forms. For consecutive single-select questions, this will only occur when all questions share the same answer. For consecutive multi-select questions, the answer to the first question will be transferred to the next question, even if the answer isn't shared between the questions. To avoid this issue, please set each of the consecutive questions to use the 'List options' Question Style instead of 'Quick options' in the question settings shown in the right-hand sidebar after selecting a question. Our team is actively working to resolve this and will share updates as soon as more information becomes available.

2. resolved Aug 02, 2025, 11:24 AM UTC

   ISSUE RESOLVED: The issue with responses being transferred between questions on Routing forms has now been resolved. Any changes made to work around this issue can now be reverted. If you face any issues, please reach out to us at [email protected].

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Started Jul 29, 2025, 10:14 AM UTC· resolved Jul 29, 2025, 11:14 AM UTC

1. investigating Jul 29, 2025, 10:14 AM UTC

   ISSUE DETECTED: We have identified an issue preventing Member Users logging into their OnceHub profiles. We are working on a fix for this. As a workaround, an Administrator can enable the Member permissions option in the Settings and permissions section of the account. If you need assistance with this, please reach out to us at [email protected].

2. resolved Jul 29, 2025, 11:14 AM UTC

   ISSUE RESOLVED: The issue preventing Member Users from accessing their profiles has been resolved. Any changes made to the Member permissions section to workaround the issue can be reverted. If you experience further issues, please contact our support team at [email protected]

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Started Jul 22, 2025, 11:20 AM UTC· resolved Jul 22, 2025, 02:10 PM UTC

1. investigating Jul 22, 2025, 11:20 AM UTC

   ISSUE DETECTED: We are aware of an intermittent issue causing some Zaps to trigger excessively. We are actively working with Zapier to identify and resolve the problem. We will provide updates as soon as possible.

2. monitoring Jul 22, 2025, 12:24 PM UTC

   INCIDENT UPDATE: We're investigating an issue causing some Zaps to trigger excessively. As a potential workaround, disabling Two-way sync may resolve the issue in some cases. While this may help solve the problem, if it doesn’t or you don’t see the option, please reach out to us at [email protected].

3. monitoring Jul 22, 2025, 01:05 PM UTC

   INCIDENT UPDATE: Our developers have identified the root cause of the issue causing Zaps to be triggered multiple times and are working on deploying a fix. We will post further updates here as they become available.

4. resolved Jul 22, 2025, 02:10 PM UTC

   INCIDENT RESOLVED: The issue causing Zaps to be triggered multiple times has been resolved. If you continue to experience any issues, please contact our support team at [email protected].

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Started Jul 15, 2025, 12:10 PM UTC· resolved Jul 15, 2025, 12:10 PM UTC

1. resolved Jul 15, 2025, 12:10 PM UTC

   INCIDENT RESOLVED: We experienced a service disruption where all customer-facing services, including the Routing form, were not loading. The issue lasted for approximately 30 minutes. Our Development team identified the root cause and has fixed it. All services are now fully operational. If you continue to face any issues, please reach out to us at [email protected]

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Started Jul 08, 2025, 11:15 AM UTC· resolved Jul 08, 2025, 11:15 AM UTC

1. resolved Jul 08, 2025, 11:15 AM UTC

   ISSUE RESOLVED: We have the resolved the issue causing some Users to encounter a blank screen when trying to access OnceHub from the 'Sign in' button on https://oncehub.com/. Please reach out to us at [email protected] if you continue to face issues.

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Started Jun 30, 2025, 12:53 PM UTC· resolved Jul 08, 2025, 09:28 AM UTC

1. investigating Jun 30, 2025, 12:53 PM UTC

   ISSUE DETECTED: We have discovered an issue where Users may encounter a blank screen when trying to access OnceHub from the 'Sign in' button on https://oncehub.com/ if they're already logged in to OnceHub. To workaround this issue, please access your OnceHub account by going to https://app.oncehub.com/. We are actively investigating this issue and will provide further updates as they become available.

2. monitoring Jun 30, 2025, 09:24 PM UTC

   ISSUE UPDATE: We are continuing to investigate the issue where users may encounter a blank screen when clicking the 'Sign in' button on https://oncehub.com/ while already logged into OnceHub. Our team is actively working to identify the root cause and implement a fix. In the meantime, users can still access their accounts directly by visiting https://app.oncehub.com/. We appreciate your patience and will provide the next update as soon as more information becomes available.

3. resolved Jul 08, 2025, 09:28 AM UTC

   ISSUE RESOLVED: We have the resolved the issue causing some Users to encounter a blank screen when trying to access OnceHub from the 'Sign in' button on https://oncehub.com/. Please reach out to us at [email protected] if you continue to face issues.

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Started Jun 25, 2025, 04:35 PM UTC· resolved Jun 25, 2025, 04:35 PM UTC

1. resolved Jun 25, 2025, 04:35 PM UTC

   ISSUE RESOLVED: The issue preventing our Developer Center (https://developers.oncehub.com) from loading has been resolved. Our hosting provider, ReadMe.com, has confirmed that the root cause has been fixed. If you continue to experience any issues, please contact our support team at [email protected].

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Started Jun 24, 2025, 10:57 AM UTC· resolved Jun 24, 2025, 04:16 PM UTC

1. investigating Jun 24, 2025, 10:57 AM UTC

   ISSUE DETECTED: Our developer center (https://developers.oncehub.com/) is currently not operational due to an intermittent issue with the host of our developer center, ReadMe.com. We're monitoring this issue and will post further updates. You can also check: https://www.readmestatus.com

2. resolved Jun 24, 2025, 04:16 PM UTC

   ISSUE UPDATE : Our Developer Center (https://developers.oncehub.com/) is now fully operational after ReadMe.com applied a fix for the root cause on their side. We’re keeping a close watch on performance to ensure continued stability and will post further updates as they are available.

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Started Jun 23, 2025, 06:50 PM UTC· resolved Jun 24, 2025, 06:47 AM UTC

1. investigating Jun 23, 2025, 06:50 PM UTC

   ISSUE DETECTED: Our developer center (https://developers.oncehub.com/) is currently not functioning due to an issue with the host of our developer center, ReadMe.com. We are currently monitoring this issue and will post further updates as they become available. You can also check the status page for ReadMe.com here: https://www.readmestatus.com

2. monitoring Jun 24, 2025, 05:30 AM UTC

   ISSUE UPDATE: Our developer center (https://developers.oncehub.com/) is currently not accessible again due to an issue with our hosting provider, ReadMe.com. We are actively monitoring the situation and will post further updates as they become available. You can also check the status of ReadMe services here: https://www.readmestatus.com

3. resolved Jun 24, 2025, 06:47 AM UTC

   ISSUE RESOLVED: Our Developer Center (https://developers.oncehub.com/) is now fully operational. The hosting issue on ReadMe.com that was preventing it from loading has been resolved. You should now be able to access the site without any errors. If you continue to experience any issues, please reach out to our support team at [email protected].

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Started Jun 23, 2025, 02:07 PM UTC· resolved Jun 23, 2025, 04:45 PM UTC

1. investigating Jun 23, 2025, 02:07 PM UTC

   ISSUE DETECTED: Our developer center (https://developers.oncehub.com/) is currently unavailable due to an issue with the host of our developers center, ReadMe.com. We are actively monitoring this issue and will post further updates here. You can also check the status page for ReadMe.com here: https://www.readmestatus.com

2. resolved Jun 23, 2025, 04:45 PM UTC

   ISSUE RESOLVED: Our Developer Center (https://developers.oncehub.com/) is now fully operational. The hosting issue on readme.com that was preventing it from loading has been resolved. You should now be able to access the site without any errors. If you do face any problems, please reach out to our support team at [email protected].

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Started Jun 16, 2025, 06:16 PM UTC· resolved Jun 16, 2025, 06:16 PM UTC

1. resolved Jun 16, 2025, 06:16 PM UTC

   ISSUE RESOLVED: The multi-provider outage affecting Google, Zapier, and other services has been fully resolved. We have monitored the situation and confirmed that there has been no further impact of the outage after it was resolved. If you continue to experience any issues, please contact our support team at [email protected].

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