OnceHub incident

We have identified an issue where Users are unable to change the Timeframe Window settings on Booking calendars for the 'By sliding window'

Minor Resolved View vendor source →

OnceHub experienced a minor incident on August 25, 2025 affecting User Application, lasting 18h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 06:05 PM UTC
Resolved
Aug 26, 2025, 12:07 PM UTC
Duration
18h 2m
Detected by Pingoru
Aug 25, 2025, 06:05 PM UTC

Affected components

User Application

Update timeline

  1. investigating Aug 25, 2025, 06:05 PM UTC

    ISSUE DETECTED: We have identified an issue where Users are unable to change the Timeframe Window settings on Booking calendars for the 'By sliding window' option from 'Calendar days' to 'Bookable days'. We are investigating into this and we will post further updates here as they are available.

  2. resolved Aug 26, 2025, 12:07 PM UTC

    ISSUE RESOLVED: The issue preventing Users changing the Timeframe Window setting in Booking calendars from ‘Calendar days’ to ‘Bookable days’ has been resolved. If you continue to experience any issues, please contact us at [email protected]

  3. postmortem Sep 01, 2025, 05:07 AM UTC

    INCIDENT REPORT: We will be performing an infrastructure-level change today, Monday, starting at 1:00 AM EST. During this time, you may experience brief disruptions of a few seconds when creating bookings through the Booking Calendars. These disruptions may last until 1:15 AM EST. We will post further updates as they become available.