OnceHub incident

We’ve identified an issue where, in some cases, answers are being transferred between consecutive questions of the same type in Routing form

Minor Resolved View vendor source →

OnceHub experienced a minor incident on August 1, 2025 affecting Routing Forms, lasting 23h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 11:25 AM UTC
Resolved
Aug 02, 2025, 11:24 AM UTC
Duration
23h 59m
Detected by Pingoru
Aug 01, 2025, 11:25 AM UTC

Affected components

Routing Forms

Update timeline

  1. investigating Aug 01, 2025, 11:25 AM UTC

    ISSUE DETECTED: We’ve identified an issue where, in some cases, answers are being transferred between consecutive questions of the same type in Routing forms. For consecutive single-select questions, this will only occur when all questions share the same answer. For consecutive multi-select questions, the answer to the first question will be transferred to the next question, even if the answer isn't shared between the questions. To avoid this issue, please set each of the consecutive questions to use the 'List options' Question Style instead of 'Quick options' in the question settings shown in the right-hand sidebar after selecting a question. Our team is actively working to resolve this and will share updates as soon as more information becomes available.

  2. resolved Aug 02, 2025, 11:24 AM UTC

    ISSUE RESOLVED: The issue with responses being transferred between questions on Routing forms has now been resolved. Any changes made to work around this issue can now be reverted. If you face any issues, please reach out to us at [email protected].