Resolved after 1 hour 58 minutes, affecting Aloha Cloud Connect, on September 27, 2022.
Error rates returned to normal levels around 22:40 UTC. We will continue to monitor for any further increases.
Affected components
Update timeline
- identified Sep 27, 2022, 10:13 PM UTC
Beginning around 21:42 UTC, we began seeing an increased number of errors when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve.
- identified Sep 27, 2022, 10:21 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 28, 2022, 12:11 AM UTC
Error rates returned to normal levels around 22:40 UTC. We will continue to monitor for any further increases.
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