Resolved after 41 minutes, affecting Aloha Cloud Connect, on May 24, 2023.
At 13:30 UTC, the NCR CloudConnect API began responding to requests successfully. Error rates have returned to nominal rates. We will continue to monitor the success of calls to the NCR CloudConnect API.
Affected components
Update timeline
- identified May 24, 2023, 01:10 PM UTC
Beginning around 12:57 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved May 24, 2023, 01:51 PM UTC
At 13:30 UTC, the NCR CloudConnect API began responding to requests successfully. Error rates have returned to nominal rates. We will continue to monitor the success of calls to the NCR CloudConnect API.
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