Resolved after 2 hours 44 minutes, affecting Aloha Cloud Connect, on June 6, 2023.
At 12:45 UTC, NCR CloudConnect API error rates and timeouts returned to nominal levels. We will continue to monitor the success of calls to the NCR CloudConnect API.
Affected components
Update timeline
- identified Jun 06, 2023, 12:47 PM UTC
Beginning around 12:14 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved Jun 06, 2023, 03:31 PM UTC
At 12:45 UTC, NCR CloudConnect API error rates and timeouts returned to nominal levels. We will continue to monitor the success of calls to the NCR CloudConnect API.
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