Resolved after 1 hour 2 minutes, affecting Aloha Cloud Connect, on June 14, 2023.
Error rates returned to normal levels around 21:09 UTC. We will continue to monitor for any further increases.
Affected components
Update timeline
- identified Jun 14, 2023, 08:22 PM UTC
Beginning around 19:52 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved Jun 14, 2023, 09:24 PM UTC
Error rates returned to normal levels around 21:09 UTC. We will continue to monitor for any further increases.
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