Resolved after 11 hours 58 minutes, affecting Aloha Cloud Connect, on June 15, 2023.
Error rates returned to normal levels around 06:22 UTC. We will continue to monitor for any further increases.
Affected components
Update timeline
- identified Jun 15, 2023, 01:14 AM UTC
Beginning around 00:52 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved Jun 15, 2023, 01:12 PM UTC
Error rates returned to normal levels around 06:22 UTC. We will continue to monitor for any further increases.
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