NCR CloudConnect API - Increased error rate

Update timeline

1. identified Jul 12, 2023, 05:53 PM UTC

   Beginning around 7/12 at 17:20 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

2. resolved Jul 12, 2023, 06:48 PM UTC

   At 7/12 at 18:31 UTC, error rates and timeouts for calls to the NCR CloudConnect API resumed nominal levels. We will continue to monitor the success of calls to the NCR CloudConnect API.