Resolved after 2 hours 13 minutes, affecting Aloha Cloud Connect, on April 9, 2024.
Beginning around 00:00 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Affected components
Update timeline
- monitoring Apr 09, 2024, 12:27 AM UTC
Beginning around 00:00 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved Apr 09, 2024, 02:40 AM UTC
Beginning around 02:26 UTC, calls to the NCR CloudConnect API began to succeed.
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