Omnisend incident
Facebook Custom Audiences are not syncing contacts to Facebook
Minor Vendor's status page →
Resolved after 7 hours 58 minutes, affecting Integrations, on September 9, 2024.
We found a potential issue, and have opened a ticket for Facebooks and provided all the details.
Affected components
Integrations
Update timeline
- investigating Sep 09, 2024, 11:07 AM UTC
Since ~6AM (Vilnius time) Meta is returning an error when we try to sync contacts to audiences. Merchants still can set up syncs, create audiences in Omnisend.
- investigating Sep 09, 2024, 12:36 PM UTC
We are continuing to investigate this issue.
- investigating Sep 09, 2024, 12:40 PM UTC
We are continuing to investigate this issue.
- identified Sep 09, 2024, 02:26 PM UTC
We found a potential issue, and have opened a ticket for Facebooks and provided all the details.
- resolved Sep 09, 2024, 07:06 PM UTC
This incident has been resolved.
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