Resolved after 1 hour 14 minutes, affecting Email and Shopify and 1 more, on October 18, 2024.
All delayed emails were processed. There are no significant delays at the moment.
Affected components
EmailShopifySMSBigCommercePush NotificationsAutomationWooCommerceWix
Update timeline
- investigating Oct 18, 2024, 08:21 AM UTC
We are experiencing issues with mailgun as a result order confirmation emails are delayed.
- identified Oct 18, 2024, 08:39 AM UTC
Team is scaling infrastructure to handle pending email queues.
- identified Oct 18, 2024, 09:15 AM UTC
We managed to reduce stuck emails count from 200k to 38k. Brand causing delays is identified because of invalid domain setup. We are in contact with mailgun to resolve the issue.
- resolved Oct 18, 2024, 09:36 AM UTC
All delayed emails were processed. There are no significant delays at the moment.
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