Resolved after 1 day 20 hours, affecting Broadcast messages and Automation messages - Welcome campaigns and 1 more, on May 18, 2023.
We are continuing to monitor for any further issues.
Affected components
Broadcast messagesAutomation messages - Welcome campaignsAutomation messages - otherApplication / UI
Update timeline
- identified May 18, 2023, 05:13 PM UTC
We have identified an issue causing a delay in segments refreshing. You may see delayed refreshing of segments when viewing reports and campaign targeting.
- monitoring May 18, 2023, 05:23 PM UTC
Measures have been deployed to process the segment delays, and we are actively monitoring the progress
- monitoring May 19, 2023, 05:18 PM UTC
We are continuing to monitor and the backlog is processing as expected.
- monitoring May 19, 2023, 05:20 PM UTC
We are continuing to monitor for any further issues.
- resolved May 20, 2023, 02:13 PM UTC
This incident has been resolved.
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