Omatic Outage History

Omatic engineers have identified an issue with Omatic Cloud affecting the timely processing of Records resulting in jobs running slowly or being slow to start after their scheduled time. The team is seeking a workaround or resolution to the issue. To reduce the Impact, affected users might wait and allow time for the system to process the current load. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

Omatic engineers have identified an issue with automated certificate renewal affecting the Omatic Cloud platform resulting in delays loading the Web UI, issues with certain connectors, and other unexplained timeouts in OIC and OC. The team is applying a workaround to resolve the impact of the issue. To reduce the Impact, affected users might wait until the issue is resolved to attempt to use the UI. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

We are continuing to work on a fix for this issue.

Omatic engineers have identified an issue with DNS Name Resolution affecting several Omatic Software services resulting in login errors, timeouts, other unexplained errors. The team is tracking status with GoDaddy and developing more information about impacted services. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

Omatic engineers have identified an issue with DNS Name Resolution affecting several Omatic Software services resulting in login errors, timeouts, other unexplained errors. The team is tracking status with GoDaddy and developing more information about impacted services. Update: DNS lookup for any omaticsoftware.com names is moved to an alternate resolver and should resolve reliably as that change propagates through the internet. Some services may still be impacted if they depend on other domain names. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

Omatic engineers have identified an issue with the US region affecting Omatic Cloud formula runs resulting in delays in the start of processing data through the system. The team is seeking a workaround or resolution to the issue. All scheduled and manually started formulas are queued and will run normally, but the start time of processing may be later than expected. Updates are planned twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

We are continuing to work on a fix for this issue.

Omatic engineers have identified an issue with Login Pages affecting the Omatic Cloud Web UI resulting in extra prompts during the login process. Users may be prompted to enter their Organization during login. There was maintenance done to Omatic Cloud that changed a piece of the login flow. The team has identified a WORKAROUND: For one time only, you will need to enter your company as seen in your Omatic cloud subdomain in the box that says “Enter your Organization Name”. For example, http://[org_name].omaticcloud.com The bracketed text is what need to put into the text box. This is only impacting some users so if you are not seeing this, please disregard. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.