Omatic incident

404 and cert errors on Omatic Cloud and other Web resources - 54708

Minor Resolved View vendor source →

Omatic experienced a minor incident on July 10, 2025 affecting Omatic Cloud US and Omatic Cloud UK and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 05:48 PM UTC
Resolved
Jul 10, 2025, 08:21 PM UTC
Duration
2h 33m
Detected by Pingoru
Jul 10, 2025, 05:48 PM UTC

Affected components

Omatic Cloud USOmatic Cloud UKOmatic Cloud AUSOmatic Cloud CA

Update timeline

  1. investigating Jul 10, 2025, 05:48 PM UTC

    Omatic identified an issue affecting Omatic Cloud, OIC, Financial products resulting in 404 responses and certificate errors showing in Web UI usage. Omatic engineers are working to investigate the issue. Affected users might wait until the issue is resolved. Another update will follow when the status changes. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

  2. identified Jul 10, 2025, 06:24 PM UTC

    Omatic engineers have identified an issue with automated certificate renewal affecting the Omatic Cloud platform resulting in delays loading the Web UI, issues with certain connectors, and other unexplained timeouts in OIC and OC. The team is applying a workaround to resolve the impact of the issue. To reduce the Impact, affected users might wait until the issue is resolved to attempt to use the UI. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

  3. identified Jul 10, 2025, 07:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 10, 2025, 08:21 PM UTC

    The Omatic team resolved the issue. For more detail, please contact Omatic Support through normal methods.