Incident Alerted

Update timeline

1. investigating Jun 02, 2025, 04:23 PM UTC

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. investigating Jun 02, 2025, 06:00 PM UTC

   We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.

3. investigating Jun 02, 2025, 09:59 PM UTC

   We're continuing to investigate agent disconnects from Olark Classic. Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

4. investigating Jun 09, 2025, 04:52 PM UTC

   We're continuing to investigate agent disconnects from Olark Classic. Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

5. investigating Jun 12, 2025, 06:24 PM UTC

   We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.

6. identified Jun 12, 2025, 07:09 PM UTC

   Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.

7. monitoring Jun 12, 2025, 09:07 PM UTC

   Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely

8. resolved Jun 20, 2025, 04:25 AM UTC

   We've been monitoring a fix for the disconnects issue for several days and are now confident that the issue is has been fully resolved.