Olark incident

Incident Alerted

Major Resolved View vendor source →

Olark experienced a major incident on July 17, 2025 affecting Chatbox, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 06:50 PM UTC
Resolved
Jul 17, 2025, 08:53 PM UTC
Duration
2h 3m
Detected by Pingoru
Jul 17, 2025, 06:50 PM UTC

Affected components

Chatbox

Update timeline

  1. investigating Jul 17, 2025, 06:50 PM UTC

    We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

  2. investigating Jul 17, 2025, 06:55 PM UTC

    We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more.

  3. monitoring Jul 17, 2025, 07:00 PM UTC

    Systems have recovered and we're monitoring closely.

  4. resolved Jul 17, 2025, 08:53 PM UTC

    This incident has been resolved.