Olark experienced a major incident on September 19, 2025 affecting Operator messages and Visitor messages, lasting 9h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesVisitor messages
Update timeline
- investigating Sep 19, 2025, 05:12 AM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Sep 19, 2025, 05:33 AM UTC
We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.
- identified Sep 19, 2025, 06:00 AM UTC
We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.
- identified Sep 19, 2025, 06:01 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 19, 2025, 07:18 AM UTC
Systems have returned to normal but we're continuing to monitor closely.
- resolved Sep 19, 2025, 02:36 PM UTC
This incident has been resolved.