Olark experienced a minor incident on September 12, 2023 affecting Operator messages and Transcripts and 1 more component, lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesTranscriptsVisitor messages
Update timeline
- investigating Sep 12, 2023, 05:02 PM UTC
We're investigating reports that chat messages are delayed and there are issues loading transcripts. We'll update here as we know more.
- monitoring Sep 12, 2023, 06:09 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 12, 2023, 07:06 PM UTC
We're seeing delayed messages again but have identified the cause and are working on resolution now. We'll update as soon as we have more information to share.
- monitoring Sep 12, 2023, 09:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2023, 11:29 PM UTC
This incident has been resolved.