Olark experienced a minor incident on September 13, 2023 affecting Modern Olark Agent Console (app.olark.com), lasting 23h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Modern Olark Agent Console (app.olark.com)
Update timeline
- investigating Sep 13, 2023, 03:41 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- identified Sep 13, 2023, 04:07 PM UTC
We've identified the cause of slow message delivery in our new agent app (app.olark.com) and are working on a fix now. In the meantime, the issue can be improved by refreshing your browser and we recommend you do so if you're using app.olark.com. We'll update here as soon as we have more information to share.
- monitoring Sep 13, 2023, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2023, 03:28 PM UTC
This incident has been resolved.