Olark experienced a minor incident on November 3, 2023 affecting Operator messages and Visitor messages and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesVisitor messagesModern Olark Agent Console (app.olark.com)
Update timeline
- investigating Nov 03, 2023, 05:34 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Nov 03, 2023, 05:36 PM UTC
We're investigating reports of delayed message delivery. We'll update here as soon as we know more.
- investigating Nov 03, 2023, 05:44 PM UTC
We're continuing to investigate delayed message delivery and data not loading in the Beta Olark Agent Console (app.olark.com).
- monitoring Nov 03, 2023, 05:51 PM UTC
A fix has been implemented and we're monitoring the results. Agents should be able to resume chat as normal.
- resolved Nov 03, 2023, 08:43 PM UTC
This incident has been resolved.