Olark experienced a minor incident on November 7, 2023 affecting Olark Bots, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Olark Bots
Update timeline
- investigating Nov 07, 2023, 04:18 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Nov 07, 2023, 04:20 PM UTC
We're investigating reports that bots are slow to respond. Live chat service appears to be unaffected at this time. We'll update here as we know more.
- identified Nov 07, 2023, 04:44 PM UTC
We've identified the cause of the issue and are implementing a fix. We'll update as soon as we've recovered.
- monitoring Nov 07, 2023, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 07, 2023, 06:17 PM UTC
This incident has been resolved.