Olark experienced a minor incident on November 8, 2023 affecting Modern Olark Agent Console (app.olark.com), lasting 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2023, 03:46 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Nov 08, 2023, 04:06 PM UTC
We're investigating reports of delays in showing visitors and messages in chat. We'll update here as we know more.
- investigating Nov 08, 2023, 05:18 PM UTC
We are continuing to investigate issues with delays loading visitors and chats. We'll update here as we know more.
- investigating Nov 08, 2023, 07:17 PM UTC
We're seeing some improvement in message and visitor information delays. We're continuing to investigate the issue and will update here as we have more information.
- monitoring Nov 08, 2023, 09:22 PM UTC
Performance issues have been mitigated and we're continuing to monitor message delivery times.
- resolved Nov 08, 2023, 11:47 PM UTC
This incident has been resolved.