Olark experienced a minor incident on November 9, 2023 affecting Modern Olark Agent Console (app.olark.com), lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Modern Olark Agent Console (app.olark.com)
Update timeline
- identified Nov 09, 2023, 04:43 PM UTC
We continue to see performance issues, including slow loading of visitor, agent, and chat information in our new Olark agent console (app.olark.com). These issues are related to an upstream service provider. We're working with the service provider to mitigate and we will continue to update here as information becomes available.
- resolved Nov 10, 2023, 12:25 AM UTC
This incident has been resolved