Olark experienced a notice incident on December 15, 2023 affecting Chatbox, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Chatbox
Update timeline
- investigating Dec 15, 2023, 08:07 AM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Dec 15, 2023, 08:14 AM UTC
We are seeing the olark chatbox not consistently loading on some sites. We are investigating the issue.
- resolved Dec 15, 2023, 08:24 AM UTC
We have identified and resolved a scaling issue with the chatbox servers.