Olark incident

Incident Alerted

Major Resolved View vendor source →

Olark experienced a major incident on January 18, 2024 affecting Chatbox and Operator messages and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 10:46 PM UTC
Resolved
Jan 19, 2024, 02:19 AM UTC
Duration
3h 32m
Detected by Pingoru
Jan 18, 2024, 10:46 PM UTC

Affected components

ChatboxOperator messagesVisitor messages

Update timeline

  1. investigating Jan 18, 2024, 10:46 PM UTC

    We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

  2. investigating Jan 18, 2024, 10:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 18, 2024, 11:01 PM UTC

    We've identified and taken steps to mitigate the cause of the issues we were seeing. We'll continue to monitor closely.

  4. resolved Jan 19, 2024, 02:19 AM UTC

    This incident has been resolved.