Olark experienced a minor incident on May 24, 2024 affecting Modern Olark Agent Console (app.olark.com) and Olark Bots, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Modern Olark Agent Console (app.olark.com)Olark Bots
Update timeline
- investigating May 24, 2024, 01:52 AM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating May 24, 2024, 02:02 AM UTC
We're investigating issues with the new agent app (app.olark.com) and chatbots. We'll update here as soon as we know more
- monitoring May 24, 2024, 02:07 AM UTC
A fix has been implemented and systems are returning to normal. We'll continue to monitor closely.
- resolved May 24, 2024, 03:06 AM UTC
This incident has been resolved.