Olark incident
Unread messages counter in app.olark.com may be incorrect
Olark experienced a minor incident on June 21, 2024 affecting Modern Olark Agent Console (app.olark.com), lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 21, 2024, 08:42 PM UTC
We've identified an issue with conversations appearing in the wrong folders and are implementing a fix. We'll update here as soon as it's been released.
- monitoring Jun 21, 2024, 09:10 PM UTC
We've released a fix and inboxes are back to normal. We'll continue to monitor closely.
- monitoring Jun 21, 2024, 09:25 PM UTC
We've released a fix and conversations are now appearing in the correct inbox. Please note that the notification number for "My Inbox" may not be updating correctly and you may see a higher number than you should. We're working on correcting this and will update here once that is done.
- resolved Jun 24, 2024, 05:51 PM UTC
We're released a final fix for the issue related to the unread messages badge showing incorrectly.