Olark incident

Incident Alerted

Notice Resolved View vendor source →

Olark experienced a notice incident on July 24, 2024, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 06:37 PM UTC
Resolved
Jul 25, 2024, 12:44 AM UTC
Duration
6h 6m
Detected by Pingoru
Jul 24, 2024, 06:37 PM UTC

Update timeline

  1. investigating Jul 24, 2024, 06:37 PM UTC

    We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

  2. monitoring Jul 24, 2024, 06:51 PM UTC

    We experienced an issue specific to our new agent console (app.olark.com). A fix was put in place and we've now recovered - we'll continue to monitor closely and post updates here.

  3. resolved Jul 25, 2024, 12:44 AM UTC

    This incident has been resolved.