Olark incident

Incident Alerted

Major Resolved View vendor source →

Olark experienced a major incident on November 25, 2024 affecting Operator messages and Visitor messages, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 03:12 AM UTC
Resolved
Nov 25, 2024, 04:30 AM UTC
Duration
1h 17m
Detected by Pingoru
Nov 25, 2024, 03:12 AM UTC

Affected components

Operator messagesVisitor messages

Update timeline

  1. investigating Nov 25, 2024, 03:12 AM UTC

    We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

  2. investigating Nov 25, 2024, 03:25 AM UTC

    We're investigating reports of issues with message delivery. We'll update here as soon as we know more.

  3. monitoring Nov 25, 2024, 03:38 AM UTC

    We've implemented a fix for the issue we were seeing with message delivery and systems have returned to normal. We're continuing to monitor closely.

  4. resolved Nov 25, 2024, 04:30 AM UTC

    This incident has been resolved.