Olark experienced a notice incident on January 19, 2025, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 19, 2025, 04:01 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Jan 19, 2025, 04:42 PM UTC
We're investigating reports of issues with agent presence. We'll update here as we know more.
- identified Jan 19, 2025, 04:59 PM UTC
We've identified the source of the issue and are working to correct it.
- monitoring Jan 19, 2025, 05:19 PM UTC
We've resolved the agent presence issue and will continue to monitor closely. Agents should be able to resume chat as normal.
- resolved Jan 19, 2025, 07:27 PM UTC
This incident has been resolved.