Olark experienced a notice incident on January 29, 2025, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 29, 2025, 03:06 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- identified Jan 29, 2025, 03:19 PM UTC
We detected some issues with agent presence and have taken steps to resolve. We'll update here as we know more.
- monitoring Jan 29, 2025, 05:11 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Jan 29, 2025, 06:21 PM UTC
This incident has been resolved.