Olark incident

Incident Alerted

Minor Resolved View vendor source →

Olark experienced a minor incident on February 24, 2025 affecting Operator messages and Visitor messages, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2025, 10:29 PM UTC
Resolved
Feb 25, 2025, 01:30 AM UTC
Duration
3h 1m
Detected by Pingoru
Feb 24, 2025, 10:29 PM UTC

Affected components

Operator messagesVisitor messages

Update timeline

  1. investigating Feb 24, 2025, 10:29 PM UTC

    We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

  2. investigating Feb 24, 2025, 10:36 PM UTC

    We're investigating issues with chat routing. We'll update here as we know more.

  3. identified Feb 24, 2025, 10:49 PM UTC

    We've identified the source of the chat routing issues and are working to implement a resolution.

  4. monitoring Feb 24, 2025, 11:03 PM UTC

    A fix has been implemented and chats are being routed properly. We'll continue to monitor closely.

  5. resolved Feb 25, 2025, 01:30 AM UTC

    This incident has been resolved.