Olark experienced a minor incident on February 25, 2025 affecting Modern Olark Agent Console (app.olark.com), lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Modern Olark Agent Console (app.olark.com)
Update timeline
- investigating Feb 25, 2025, 10:27 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Feb 25, 2025, 10:31 PM UTC
We're investigating app.olark.com not loading properly. We'll update here as soon as we know more.
- identified Feb 25, 2025, 10:32 PM UTC
We've identified the cause of app.olark.com not loading and are implementing a fix.
- monitoring Feb 25, 2025, 10:38 PM UTC
A fix has been implemented and app.olark.com is loading properly. Agents can resume chatting as normal. We'll continue to monitor closely.
- resolved Feb 25, 2025, 11:32 PM UTC
This incident has been resolved.