Olark incident

Degraded Bot Performance

Minor Resolved View vendor source →

Olark experienced a minor incident on February 27, 2025 affecting Olark Bots, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 12:12 AM UTC
Resolved
Feb 27, 2025, 01:46 AM UTC
Duration
1h 34m
Detected by Pingoru
Feb 27, 2025, 12:12 AM UTC

Affected components

Olark Bots

Update timeline

  1. identified Feb 27, 2025, 12:12 AM UTC

    We're experiencing degraded performance from an AI provider that may be affecting the performance of Olark bots. We'll continue to monitor and provide updates as we have them.

  2. identified Feb 27, 2025, 01:46 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 27, 2025, 01:46 AM UTC

    This incident has been resolved.