Olark experienced a major incident on February 27, 2025 affecting Operator messages and Visitor messages and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesVisitor messagesOlark Bots
Update timeline
- investigating Feb 27, 2025, 12:37 AM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- identified Feb 27, 2025, 01:06 AM UTC
We've identified an issue with message delivery and are working to implement a fix. We'll update here as soon as we know more.
- monitoring Feb 27, 2025, 01:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2025, 02:46 AM UTC
This incident has been resolved.