Olark experienced a minor incident on March 19, 2025 affecting Operator messages and Visitor messages, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesVisitor messages
Update timeline
- investigating Mar 19, 2025, 08:41 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Mar 19, 2025, 08:44 PM UTC
We're investigating issues with message delivery. We'll update here as soon as we know more.
- identified Mar 19, 2025, 08:58 PM UTC
We've identified the cause of the issue with message delivery and working to implement a fix.
- monitoring Mar 19, 2025, 09:16 PM UTC
A fix has been implemented and systems have returned to normal. Agents are free to log in and use the service. We'll continue to monitor closely.
- resolved Mar 19, 2025, 10:49 PM UTC
This incident has been resolved.