Olark experienced a minor incident on April 7, 2025 affecting Operator messages and Visitor messages, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesVisitor messages
Update timeline
- investigating Apr 07, 2025, 08:51 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Apr 07, 2025, 08:53 PM UTC
We're investigating reports of delayed message delivery and will update here as soon as we know more.
- monitoring Apr 07, 2025, 09:07 PM UTC
A fix has been implemented and we're back to normal message delivery times. Agents can resume using the service as normal. We'll continue to monitor closely and post updates here.
- resolved Apr 07, 2025, 10:20 PM UTC
This incident has been resolved.