Olark incident

Network instability

Minor Resolved View vendor source →

Olark experienced a minor incident on May 9, 2025 affecting chat.olark.com and Modern Olark Agent Console (app.olark.com), lasting 12h 13m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 03:31 PM UTC
Resolved
May 10, 2025, 03:44 AM UTC
Duration
12h 13m
Detected by Pingoru
May 09, 2025, 03:31 PM UTC

Affected components

chat.olark.comModern Olark Agent Console (app.olark.com)

Update timeline

  1. investigating May 09, 2025, 03:31 PM UTC

    We're investigating reports of agent disconnects and trouble re-connecting. We believe this to be related to network provider instability and will update here as soon as we know more.

  2. investigating May 09, 2025, 09:38 PM UTC

    We're continuing to investigate the cause of today's agent connection issues. We'll update here as we know more.

  3. monitoring May 09, 2025, 10:36 PM UTC

    We believe we've recovered from the instability issues but are continuing to monitor closely.

  4. resolved May 10, 2025, 03:44 AM UTC

    This incident has been resolved.