Resolved after 55 minutes, affecting FGA Dashboard and Core Services and 1 more, on April 17, 2024.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240417_FGA_Authentication_Failures.pdf](https://cdn.auth0.com/website/20240417_FGA_Authentication_Failures.pdf)
Affected components
Update timeline
- investigating Apr 17, 2024, 03:39 PM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information
- monitoring Apr 17, 2024, 03:41 PM UTC
We applied a fix for the issue and are monitoring the system.
- resolved Apr 17, 2024, 04:07 PM UTC
Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Apr 26, 2024, 06:03 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240417_FGA_Authentication_Failures.pdf](https://cdn.auth0.com/website/20240417_FGA_Authentication_Failures.pdf)
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