Resolved after 33 minutes, affecting Core Services, on July 2, 2024.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240702_Increased_Error_Rates_in_FGA_EU1.pdf](https://cdn.auth0.com/website/20240702_Increased_Error_Rates_in_FGA_EU1.pdf)
Affected components
Update timeline
- investigating Jul 02, 2024, 03:04 PM UTC
We are currently investigating an incident. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information
- monitoring Jul 02, 2024, 03:23 PM UTC
Our monitoring detected a sudden increase in load balancer errors in the FGA EU-West-1 Public Cloud Environment from approximately 14:15 to 14:42 UTC. The issue has self-resolved, and our customers are not required to take any action.
- resolved Jul 02, 2024, 03:27 PM UTC
Services have been stable. A root cause analysis (RCA) will be posted here within 14 days.
- postmortem Jul 11, 2024, 05:32 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240702_Increased_Error_Rates_in_FGA_EU1.pdf](https://cdn.auth0.com/website/20240702_Increased_Error_Rates_in_FGA_EU1.pdf)
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